At Red Factory, it is important for us that you are 100% satisfied of your shopping experience. For that reason, we have a team of customer care specialists ready to resolve all your inquiries at [email protected] within 24 hours. This section of our website is here to help you.
To insure an excellent service, all of our Canadian deliveries are made with Canada Post, Purolator or Fedex. For international orders, we ship with DHL. We ship worldwide. Delivery time is 7 weekdays. Pre-order item may take up to 14 weekdays. If you would like to receive your order by express, please contact us by email before ordering.
The parcel will be delivered to your house. If nobody is present at the time of the delivery and the parcel does not fit into your delivery box, a notice card will be left and you will be able to pick up the parcel at a post office near you.
At the time of shipping, a tracking number is automatically issued and will be sent to you by email.
You can estimate the delivery cost by entering your country and postal code in the shopping card.
We understand that you can’t try the items before purchasing and for that reason we promise to refund or exchange any item that you are not completely happy with. The shipping fees for the returns are at our expenses. To do so, you must return your item within 7 working days after receiving the merchandise. Please contact us by email at [email protected] before returning your item.
The item must be returned in it’s original form ; unworn, unused and unwashed with all tags still attached. Take note that accessories and sales are not returnable or exchangeable.
The items purchased in store are only exchange within 14 days.
We accept the following payment method:
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RISK AND RESPONSIBILITY
If goods are lost or damaged in transit, please contact us and our customer service specialists will take care of your problem quickly.
We ship worldwide
- Local Shipping (Inside Quebec): 12$
- USA : 20$
- Worldwide Shipping*: 35$ to 50$ per item depending on the country
You can get an estimate of your shipping fees at checkout