Customer Care

CUSTOMER CARE

At Red Factory, it is important for us that you are 100% satisfied of your shopping experience. For that reason, we have a team of customer care specialists ready to resolve all your inquiries at [email protected] within 24 hours.  This section of our website is here to help you.

DELIVERY

To insure an excellent service, all of our Canadian deliveries are made with Canada Post, Purolator or Fedex. For international orders, we ship with DHL. We ship worldwide. Delivery time is 7 to 14 weekdays. If you would like to receive your order by express, please contact us by email before ordering.

The parcel will be delivered to your house. If nobody is present at the time of the delivery and the parcel does not fit into your delivery box, a  notice card will be left and you will be able to pick up the parcel at a post office near you.

At the time of shipping, a tracking number is automatically issued and will be sent to you by email.

You can estimate the delivery cost by entering your country and postal code in the shopping card.

RETURNS

We understand that you can’t try the items before purchasing and for that reason we promise to refund or exchange any item that you are not completely happy with. The shipping fees for the returns are at our expenses. To do so, you must return your item within 7 working days after receiving the merchandise. Please contact us by email at [email protected] before returning your item.

The item must be returned in it’s original form ; unworn, unused and unwashed with all tags still attached. Take note that accessories and sales are not returnable or exchangeable.

The items purchased in store are only exchange within 14 days.

 

PAYMENT METHODS

We accept the following payment method:

PAYPAL

VISA

MASTERCARD

AMERICAN EXPRESS

DISCOVERY BANK

 

SIZE CHART

Can/US (L) Can/US UK EUROPE AUST AUST (L) ITALY JAPAN
X-SMALL 0-2 4 32 6 X-SMALL 36 5
SMALL 4 6 34 8 SMALL 38 7
SMALL 6 8 36 10 MEDIUM 40 9
MEDIUM 8 10 38 12 LARGE 42 11
MEDIUM 10 12 40 14 X-LARGE 44 13
LARGE 12 14 42 16 XXL 46 15
LARGE\XL 14 16 44 18 3XL 48 17
X-LARGE 16 18 46 20 4XL 50 19

 

XS S M L XL
Bust (cm) 78 81 85 89 93
Waist (cm) 60 63 67 71 75
Hips (cm) 87 90 94 98 102

 

RISK AND RESPONSIBILITY

If goods are lost or damaged in transit, please contact us and our customer service specialists will take care of your problem quickly.

 

 

Shipping

We ship worldwide

  • Local Shipping (Inside Quebec): 12$
  • USA : 20$
  • Worldwide Shipping*: 35$ to 50$ per item depending on the country

You can get an estimate of your shipping fees at checkout